All services ordered will be dated to start on the day after the warranty or previous contract ends for each product. This may mean that your service contract will begin on a date prior to the current date.
Directions:
To find your service program, begin by making a selection from each of the drop down menus below. Next, enter your product serial number(s) and quantity.
Maintained products experience less downtime, have longer useful life, and increase the capital value of your investment. The worries of project delays, backlogs, training of new employees, and unbudgeted repairs fall away with PFU Service. Not only is PFU Service affordable, but it can pay for itself in just one visit.
Which PFU Service Plan fits my needs? Choose the right level of service based on your scanning needs. If you need more information, please call us at (800) 626-4686, Option 1. We will help you choose the correct coverage today.
Basic for light to moderate scanning environments Basic onsite service for PFU scanners includes parts, labor, technician travel and a scanner cleaning visit. (Consumable parts are not included) Basic service is available across the 48 contiguous United States. • Onsite coverage of spare parts, labor, and travel for all hardware errors • One, two, and three year contracts with multiyear discounts • Service available in Next-Business-Day, 4-hour and 24/7 options
Advance Exchange for light scanning The PFU Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 p.m. PST, or else on the next business day for requests received later. Advance Exchange service is available in all 50 states.
Depot for high security locations The PFU Depot repair service program is designed to provide mail-in unit repair service for those customers requiring asset tag tracking or who prefer to retain their existing product. Depot service includes spare parts, labor, and one-way shipping back to customer for verified hardware failures. Products will be repaired within five business days after receipt of product and then shipped back to the customer via two day shipping. Depot service does not include preventative maintenance, consumables, cleaning materials, troubleshooting of software configuration, or set-up. Depot service is available in all 50 states.
